Frequently Asked Questions | Booking

FAQ's

We have compiled a list of the questions (together with the appropriate answers) that we are most commonly asked and we trust these will help you in your preparations for booking or travelling with us.

What deposit do I need to pay at the time of booking and do you charge for payments with credit cards?

The deposit is between £250 to £450 per person (a higher, variable deposit may apply to certain arrangements. Details will be advised at time of booking). Deposit payments can be made by credit or debit card.

When do I have to pay for my holiday in full? How can I pay my balance?

The balance is required no later than 61 days before departure. If you are due to travel within 61 days of making the booking, payment is required in full when you book your holiday. You can pay your balance by credit or debit card or bank transfer.

If I book on the internet who can I talk to if I want to change or add something to an existing booking?

Please call us on 020 7633 6700 and one of our consultants will be pleased to help you, although please note that we may ask you to confirm your request in writing. Our opening hours are Monday-Friday 9.00am-5pm and Saturday 10.00am-2.00pm.

I want to amend my booking - how do I do this?

Should you wish to amend your booking the lead name can call our Sales Department on 020 7633 6700, quoting the booking reference. We may also ask you to confirm your request in writing. You will be advised if it is possible to make the change and any applicable charges.

What are the administration charges?

The usual administration fee is £50 per booking and payment of any further costs incurred as a result of the change. Terms and conditions apply.

When will I receive my departure documents?

The joining instructions and e-tickets/train tickets will be sent 2-3 weeks prior to departure.

I want to cancel my booking or one of my travel companions from my bookings. How do I do this?

Should you wish to cancel your tour, the lead name must notify us as soon as possible. Cancellation will take effect from the day we are notified. No portion of the deposit or amendment charges are refundable in the event of cancellation.

When will I receive the final flight timings?

All flight timings are provisional and may change up to the point of departure. Exact details of your flight numbers, carrier and timings will be confirmed when e-tickets are issued with your final documentation 2-3 weeks prior to departure.

May I make special requests?

Any special request or requirement which is essential to your booking (dietary requirements, wheelchair assistance etc) must be made known to us in writing before booking. We are also happy to pass on any other reasonable requests to hotels or airlines but they cannot be guaranteed.

I have just returned from a Jules Verne holiday and want to send a letter of praise/complaint about my holiday. To whom should I write?

Your feedback is really important to us, we pride ourselves on our service and our guides’ expertise. At the end of your tour you will receive an email where you can review your experience through the independent review company Feefo.

Please email any complaints to customerexperience@vjv.com.